SkullBot
Community
The ticket system: panel, categories and transcripts
Short answer
Set the panel channel, category and support role, then send the panel with the "Open ticket" button. After closing, the bot can save a transcript in a channel and send it to the author.
Setup
- Panel channel: where the bot posts the message with the button that opens a ticket.
- Ticket category: ticket channels are created in it.
- Support role: people who see and handle tickets.
- Ticket channel name (prefix) and the open ticket limit per person (1 to 5).
- Panel title and description.
Set it up in the Community tab or with /ticket-setup. Send the panel with the button using /ticket-panel-send after saving the settings.
Transcripts
After a ticket is closed the bot saves the conversation. You can choose a transcript log channel and delivery to the ticket author by DM. Format: HTML, TXT or both. You can see the history of closed tickets with HTML transcripts in the dashboard.
Ticket commands
/ticket-close: closes a ticket./ticket-addand/ticket-remove: add and remove people from a ticket./ticket-showand/ticket-enable: show the configuration and turn ticket creation on or off.
Related commands
- Ticket setupSet the panel channel, ticket category and support roles.
- Send ticket panelSend or refresh the message with the open-ticket button.
- Close ticketClose the active ticket channel and archive the case.
- Add user to ticketGrant a member access to the ticket channel.
- Remove user from ticketRevoke a member’s access to the ticket channel.
Frequently asked questions
Can I limit tickets per person?
Yes, the "Max open / user" setting accepts values from 1 to 5.
Where are the transcripts?
In the chosen log channel, in the author DM (if you enable it) and in the history in the dashboard.